Shipping policy

Shipping Policy 

By making a purchase on our website, you agree to the terms and conditions in this shipping policy. Please read this carefully before placing your order.

Processing time

All orders are processed within 24–48 working hours after receipt of payment. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping time

After processing, delivery usually takes 3–16 working days, depending on your location. We offer worldwide shipping.

Cancellations

Due to our automated system, orders cannot be cancelled once they have been placed. Please check your details carefully before checkout.

Possible delays

Sometimes delays may occur due to:

High order volumes (e.g. during promotions).

Unforeseen circumstances (such as natural disasters or pandemics).
We ask for your understanding in such cases.

Shipping costs

Shipping costs are calculated at checkout based on your location and the weight of your order.

Track & Trace

After shipment, you will receive a confirmation email with a track & trace code. Please note that it may take up to 48 hours for the tracking information to become visible.

Customs fees and import duties

For international customers, customs fees, import duties or taxes may apply. These are the responsibility of the buyer and are not included in the purchase price.

Incorrect address details

Please ensure that your shipping address is correct when checking out. Molana is not responsible for delays or additional costs due to incorrect address details.

Contact

If you have any questions about shipping or your order, please contact us at: info@molanaclo.fr.

Thank you for your purchase at Molana!